Frequently Asked Questions

When shopping online there are a myriad of choices available to you. We have identified and summarized some of the best online stores from the UK to consider.

Benefit from British quality and affordability. Select from a huge range of styles at prices you will be surprised by. Buy with trust from established respected UK businesses who provide unrivaled customer service.

Before you dive in and find what you are looking for, take a look through our FAQS section here for things you should consider. We have tried to put it in layman’s terms as best we could.

Australia and the UK have historical trade links. As such, many UK businesses detailed here have considered Australian based customers and have provided reasonable shipping charges and favourable return policies. A number of merchants offer the option to pay with AUD by default.

When shopping online from Australia, customers generally should NOT be charged Value Added Tax in the UK (called GST here) as you are outside the EU. This is 20% at the time of writing (May 2019).  Each merchant’s website handles things a little differently however when it comes to taxes. If you are shopping and paying in Australian Dollars, the store will generally adapt their website’s cart settings based on your selected country. When buying in other currencies such as Pounds you need to ensure that VAT has not been added to your order at time of purchase. It may be because you do not have all cookies enabled so the merchant’s website doesn’t know where you are. Alternatively contact the Merchant for clarification before completing your purchase.

Source: Australian Border Force

Things you buy over the internet will have the same rules, duties and screening processes applied as any other import.

For goods with a value of AUD1000 or less, there are generally no duties, taxes or charges to pay at the border.

However the Goods and Services Tax (GST) may be collected by overseas vendors of such low value goods when imported from overseas by consumers in Australia. GST will be charged at the point of sale and not at the border.

For goods with a value over AUD1000, you will need to fill out an Import Declaration, and pay duties, taxes and charges at the border.

You will need to pay duties and taxes on some goods (like tobacco or alcohol) regardless of their value.

Certain types of goods are not allowed to be brought into Australia, or else need special permits.

Goods that arrive by mail and have a declared or assessed value of AUD1000 or less, there are generally no duties, taxes or charges at the border, unless they are alcoholic beverages, tobacco, or tobacco products.

For correct size selection, please use the individual website size guides for measurement and fitting details. We have also provided a summary guide for clothing and shoes – see General Size Guide

The delivery time-frames vary based on the delivery method that the online store has provided or that you have selected during checkout. Shipping times and cost are summarised on our quick shopping guide for each listing, however these are also specified on the relevant online store’s delivery policy pages and will be confirmed during checkout. We suggest you double check these. Some online stores offer express and standard tracked shipping options that will allow you to track the delivery.

Many UK merchants offer pricing and payment options in Australian Dollars. Some set this automatically when visiting their site by using geo-location cookies on your browser. With other sites you may be prompted and will need to set your preferred delivery location and currency manually. 
Other sites only offer Great British Pounds (GBP) as the payment currency, or are set to this by default and allow you to manually change to another currency of your choice. This is usually on the top emnu bar of the website.

When shopping in a foreign currency with your credit or debit card, the applicable rates and fees will depend on your bank. This will be detailed on your bank’s website.

To make it easy for you we have grouped merchants accordingly – filter by Payment Currency.
Check out the Quick Shopping Guide section for the merchant concerned to see their available options. Once you have decided or accepted which currency you wish to shop in, it may be useful to use your bank’s currency conversion tool.

UK customer service standards are generally high and if you have any questions or have a problem with a purchase, do not hesitate to contact them.

Bear in mind however that UK businesses are in a different time zone. Most customer services are open during business hours GMT. This also means that emails might take a while to be answered.

The UK varies between 9 and 10 hours behind us here in Australia (depending on summer daylight savings).  You are therefore better to contact UK later in the evening from Australia.

It is useful to understand the use of browser cookies and why they are important to your shopping experience.
If you intend to shop online from one of the UK merhcants detailed here, it is recommended that you have cookies enabled before clicking on a link or visiting a site. Depending on the site’s functionality, this will enable it to determine such things as: What tax if any they are liable to charge you at checkout. Delivery charges and settings are set for Australia. Customer Service details are personalised for Australia. Many websites do this by placing a geo-locating cookie on your browser which allows the website to adjust its settings relevant for you in Australia. There are also some websites where this is a manual process.

UKDIRECT-AU is an independent directory based for Australia which serves as shopping guide and information service that aims to provide our users with the details you need to make informed purchasing decisions while benefiting from quality products from UK based online stores.
While we are independent, any offers and promotions that appear on this website are from companies from which UKDIRECT-AU receives compensation at no extra cost to you the customer. We may receive compensation from our partners for placement of their products or services. We may also receive compensation if you click on certain links posted on our site.
While compensation arrangements may affect the order, position or placement of product information, it doesn’t influence our assessment of those companies or their products. Please don’t interpret the order in which products appear on our site as any endorsement or recommendation from us. UKDIRECT-AU compares a wide range of products, providers and services but we don’t provide information on ALL available products, providers or services.
Please understand that there may be other options available to you than the products, providers or services covered by our website.